Terms of Service
Effective Date: June 28, 2025
Last Updated: June 28, 2025
Welcome to Service Grid LLC ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our websites, software, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years of age and able to form a legally binding contract to use the Services.
2. Use of the Services
You may use the Services only for lawful business purposes and in compliance with all applicable laws. You agree not to:
Use the Services in any way that infringes on others’ rights or violates laws;
Reverse-engineer, decompile, or tamper with the software;
Resell or sublicense the Services unless explicitly allowed by us.
3. Subscriptions and Payments
Service Grid offers multiple plans:
Monthly Subscription: Recurring charge every 30 days.
Annual Subscription: Recurring charge once per year.
One-Time Setup Fees: Certain services may require an upfront setup fee. These are non-refundable once service begins.
All payments are processed securely via Stripe. You authorize us to charge your saved payment method on a recurring basis until you cancel your subscription.
4. Cancellation and Termination
You may cancel your subscription at any time. Your access will remain active until the end of your billing period. No refunds will be issued for partial months or unused services.
We reserve the right to suspend or terminate your access for violations of these Terms or any misuse of the Services.
5. Intellectual Property
All materials, software, and content made available through Service Grid remain the intellectual property of Service Grid LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform for your internal business use only.
6. Disclaimers
We provide the Services “as is” and make no warranties, express or implied, regarding their performance, availability, or fitness for a particular purpose.
7. Limitation of Liability
To the maximum extent permitted by law, Service Grid LLC is not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Total liability, if any, shall not exceed the total amount paid by you in the previous 12 months.
8. Changes to These Terms
We may update these Terms periodically. We will notify users of significant changes. Continued use of the Services after any updates means you accept the revised Terms.
9. Contact Us
For questions about these Terms, contact us at:
Service Grid LLC
78 Folly Road Blvd, Suite B9
Charleston, SC
Email: [email protected]
Phone: 843-410-8063
Privacy Policy
Effective Date: June 28, 2025
Last Updated: June 28, 2025
Service Grid LLC ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, store, and share your information when you use our website, services, and platform (collectively, the “Services”).
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, and billing information.
Payment Data: Collected and processed securely by Stripe on our behalf. We do not store your full payment details.
Usage Data: Information about how you interact with our website and Services, such as IP address, browser type, pages visited, and actions taken.
Business Information: Company name, industry type, and any data you upload or input into our platform.
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve our Services
Process transactions and send billing notices
Communicate with you about updates, service alerts, or promotional offers
Analyze usage trends and improve user experience
Enforce our Terms of Service and prevent fraud or abuse
3. How We Share Information
We do not sell your personal information. We may share your data with:
Service Providers: Like Stripe, who processes payments securely on our behalf
Legal Authorities: If required to comply with applicable law or legal process
Business Transfers: In connection with a merger, sale, or reorganization of our business
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience, remember your preferences, and analyze usage. You can control cookie settings in your browser.
5. Data Security
We take reasonable technical and organizational measures to safeguard your data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the data we hold about you
Correct or update your personal information
Request deletion of your data (subject to legal obligations)
Opt out of promotional communications
To make a request, email us at [email protected].
7. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from children. If we learn we have, we will delete it immediately.
8. Third-Party Services
Our platform may contain links to third-party websites or tools. We are not responsible for the privacy practices of these third parties, including Stripe. Please review their policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the platform. Continued use after updates means you accept the new policy.
10. Contact Us
For questions about this Privacy Policy, contact us:
Service Grid LLC
78 Folly Road Blvd, Suite B9
Charleston, SC
Email: [email protected]
Phone: 843-410-8063
Refund Policy
Effective Date: June 28, 2025
At Service Grid LLC, we strive to deliver high-quality services that help business owners succeed. Because our offerings include both recurring subscriptions and one-time setup or onboarding services, we maintain the following refund policies:
1. Monthly and Annual Subscriptions
No Refunds for Partial Use: Monthly and annual subscription payments are non-refundable once the billing cycle begins.
Cancel Anytime: You may cancel your subscription at any time, and your access will continue through the end of the current billing period. No refunds will be issued for unused days or partial periods.
Prepaid Annual Plans: If you cancel early during an annual plan, your subscription will remain active for the remainder of the year, but no partial refund will be provided unless legally required.
2. One-Time Setup Fees
Non-Refundable After Service Begins: One-time setup or onboarding fees (e.g., initial configuration, website builds, or account provisioning) are non-refundable once work has started.
If you cancel before any services have been delivered, you may be eligible for a partial refund, minus a 15% administrative fee. Please contact us within 48 hours of purchase to request this.
3. Billing Disputes
If you believe you were billed in error, contact us at [email protected] within 7 days of the charge. We’ll review your case and resolve it promptly.
4. Chargebacks
Initiating a chargeback without first contacting us may result in the immediate suspension or termination of your account. We encourage you to reach out so we can resolve any billing concerns directly.
5. How to Request a Refund
To request a refund (if eligible), email us at [email protected] with:
Your full name
The email associated with your account
The date and amount of the transaction
A brief explanation of the issue
We will respond within 3–5 business days.
Note: This policy is subject to change. Continued use of our services after a policy update indicates your agreement with the revised terms.